Bridge with lights

It often takes just a few hours to resolve a dispute through mediation or a restorative process. Individuals and families can move on with their lives. Organisations, boards and teams can avoid drawn-out conflict that saps morale and productivity.

The specific approach can be tailored to your needs - whether you want to reach an agreement or establish an ongoing process. It works for one-off disputes, harmful events, or as part of an ongoing remedy.

Reach a mutually-agreed resolution to a dispute

Nip a conflict in the bud, or stop it escalating or spreading

Hold onto, or mend, important relationships

Re-set a team's purpose or connections

Establish a constructive co-parenting plan

Get better at having difficult conversations

Photo of Karen Vaughan

Kia ora and hello, I'm Karen Vaughan

I bring a unique background to conflict resolution work. I've had 25+ years in senior roles for education research, governance and facilitation across the education and health sectors. I chaired an Ethics Committee for seven years, building a culture of principled thinking. Impartiality, trustworthiness and upholding the dignity of all has long been my stock-in-trade.

My background in research led me to diverse settings – e.g. aged care centres, army barracks, doctors’ consulting rooms, schools, construction sites, engineering firms and prisons – where I interviewed more than 1000 people about their lives and learning. These experiences have taught me a great deal about the way that contexts shape perspectives and relationships.

I work with people from different professional fields and all walks of life: teams, boards and organisations, and families and individuals. I provide mediation, restorative practice, meeting facilitation and conflict coaching.

I mediate independently, and for Family Works Resolution Service. I serve on the Competence Authority for the Teaching Council. And I mediate for the Employee Assistance and Resolution Service at Victoria University of Wellington, where I'm also a consultant, developing restorative engagement schemes and training in restorative practice.

I can help you identify your priorities and make your own decisions in resolving things. And I can help you build longer-term skills for engaging constructively with conflict.

RI logo resized

Accredited Mediator

Accredited Family Dispute Resolution Provider

Doctor of Philosophy (PhD) in Education

Postgraduate Diploma in Business

Cert. Te Reo Māori me ngā Tikanga

Scroll to Top