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Reach a mutually-agreed resolution to a dispute

Nip a conflict in the bud

Mend important relationships

Re-set a team

Establish or review plans for co-parenting or elder care

Get better at having difficult conversations

It often takes just a few hours to resolve a dispute through mediation or a restorative process. Individuals and families can move on with their lives. Organisations, boards and teams can avoid drawn-out conflict that saps morale and productivity.

The approach can be tailored to your needs - whether you want to reach an agreement or establish an ongoing process. It works for one-off disputes or as part of an ongoing remedy.

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Kia ora and hello, I'm Karen Vaughan

Working with families, teams and individuals from different walks of life is a pleasure to me. I provide mediation, restorative practice, meeting facilitation and conflict coaching.

I mediate independently, as well as for Family Works Resolution Service. I serve on the Competence Authority for the Teaching Council. I also mediate for the Employee Assistance and Resolution Service at Victoria University of Wellington, where I'm also a consultant, developing restorative schemes and educational courses.

I bring a unique background to conflict resolution from 25+ years in senior roles in the education and health sectors, including: Director on the Board of the Open Polytechnic, Head of Stakeholder Relations at the Royal NZ College of GPs, and Chief Researcher at the New Zealand Council for Educational Research.

This included chairing an Ethics Committee for seven years, and building a culture of principled thinking. Impartiality, trustworthiness and upholding the dignity of all has long been my stock-in-trade.

My background in real-world research led me to diverse settings – e.g. aged care centres, army barracks, doctors’ consulting rooms, schools, construction sites, engineering firms and prisons – where I interviewed more than 1000 people about what matters in their lives.

I've also chaired and facilitated meetings and workshops for industry and community bodies. All these experiences have taught me a great deal about the way that contexts shape perspectives and relationships.

My approach can help you identify your priorities and make your own decisions. And I can help you build longer-term skills for engaging constructively with conflict.

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Accredited Mediator

Accredited Family Dispute Resolution Provider

Doctor of Philosophy (PhD) in Education

Postgraduate Diploma in Business

Cert. Te Reo Māori me ngā Tikanga

I am committed to ongoing professional development, and have completed additional training in Conflict Coaching and Elder Mediation.

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